High Performance Computing > HPC Cloud Terms & Conditions

Systems and software tools

Systems for Pay-Per-Use and Condominium services come with the following pre-installed:

  • Latest stable CentOS Linux operating system and Torque resource manager.
  • Compilers and numerical libraries, e.g., Intel / GNU / MPI Compilers and Libraries.
  • A limited set of commercial software / licenses (e.g., Fluent, Abaqus, Matlab, Gaussian).
  • Commonly used Open Source software (e.g., Amber, Gamess, Autodock).


    • A full list of installed software tools are available at NUS HPC website. Please email to for further clarification and assistance. NUS HPC will assist subscribers to install other needed software on a best effort basis. To ensure proper functioning of the subscribed systems, maintenance downtime will be scheduled. Please note the following important information on how your subscribed service will be affected by downtimes. All decisions pertaining to service downtime compensation rests with NUS HPC and is final.

    Provision for service downtime

    Pay-Per-Use service
    For service downtimes, subscribers will be compensated up to 7 days or 50% of the subscribed time (for each affected node subscribed), whichever is lower.  They will be notified by e-mail about their compensation

    Condominium service
    Scheduled service downtime due to data centre, network and server maintenance will not be compensated / replaced. There may be two to three scheduled downtimes per year and each could last for two to three days.

    For service downtime due to server maintenance/troubleshooting which may arise from server faults, subscribers will be provided replacement system/nodes to switch over to. They will be notified by e-mail information about their replacement system. To minimize impact, subscribers may continue to use the replacement system without switching back to the original allocated system.

    Service support

    Subscribers should send email to for assistance, to report problems / feedback and any other correspondence.

    Item

    Description

    Contact

    The official help email serves as the point of contact for customer queries, feedback and correspondence.

    Service hours

    Normal operating hours:
    8.30am to 6pm (Mondays to Thursdays)
    8.30am to 5.30pm (Friday)

    Service query / problem reporting

    Emails should give clear details on the query / problem encountered.

    　

     

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