FAQ

This FAQ is divided into multiple segments. Click on the links below to jump between segments.

• General
• Enrolment
• Security Code
• Inaccessible, Lost or Faulty Device
• Access and Charges

Access and Charges

1. I have enrolled my 2FA device to generate Security Code. Will the device work when I have no roaming, no access to the Telco network or internet?

   Yes, the device to generate 2FA Security Code works even when you have no roaming, no access to the Telco network or internet. The program “VIP Access” does not require roaming, network or internet in order to generate Security Code.

2. By generating Security Code, will the device incur any Telco roaming, data, SMS or voice call charges?

   The generation of your Security Code will not incur any telco charges. Telco charges on data usage may apply when you do 2FA enrolment.

3. Can I still use my registered mobile phone to generate Security Code if I change SIM card?

   Yes, your registered mobile phone can still generate valid Security Code even after you change the SIM card. The application “VIP Access” that generates Security Code works independently of the SIM card.