In today’s fast moving and competitive world, it is essential for organisation to be equipped with the mindset and toolset to continuously innovate.This course will introduce participants to a Human-Centered Design innovation framework that embraces ‘User-centered innovation’, ‘Design Thinking’, ‘Ethnographic Research’, and ‘Customer Experience Design’. These are some of the concepts that form the basis of the innovation. Participants will be exposed to the skills needed for:Engaging users to understand their needsIdentifying opportunities for improvementPrototypingValidating the desirability of new products/process/services early in the developmentThis high-energy, fun, one-day workshop provides participants with an overview of the design thinking process, where and how they can contribute, and setting them on the journey to be more innovative in delivering their services. Due to its flexible nature, the course can be contextualised for individual organisations, sectors or focused on specific technologies. For example, we have run the innovation bootcamp for Financial Services, Healthcare and Government as well as for specific technologies.