Special Assistant and Program Manager

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Company: uCare
Location: Singapore
Industry: Technology
Job Description:

Key responsibilities:
- Leading for all online services launch from program, system, capability & capacity. Managing end-to-end launch liaising with legal, tax, finance / accounting, compliance, tester. Also coordinating training requirement for Ops, Internal and external facing teams
- Maintain client account and servicing. On-going customer support and troubleshooting
- Source for new prospects in medical industry, create and manage sales pipeline
- Training doctors/nurses/clinic administrators at clinics, step-down care facilities, hospitals etc. how to use our software solution (which involves a web-based portal and a mobile app). Training users (patients) on how to use software solution and third-party devices (medical grade devices and wearables)
- Technical Support: To liaise with in-house tech experts on technical issues to facilitate tech support to doctors/nurses/clinic administrators and patients
- KPI: speed of program launch, CSAT (customer satisfaction), SOW (Share of Wallet of existing customers), Life Time Value (minimizing churn)

We work with general physicians and specialists in rolling out our solutions and are looking for energetic individuals to roll out our solutions to doctors, patients and caregivers. If you have a passion for helping others, enjoy working with people, have an interest in technology and healthcare, do drop us a shout! We are not looking for geniuses but people with a heart and the following qualities:
- Hunter-mentality with the right aptitude and mental grit for business development in uncharted territory
- Potential to replace the CEO eventually
- Ability to handle ad-hoc projects and trouble-shoot in an unstructured and fast-paced environment
- Energetic, patient, meticulous, friendly, enjoy working with people
- Preferably (though not a requirement) some relevant experience working in a clinic or hospital setting as a clinic assistant/administrator, locum doctor or sales representative rolling out healthcare services, products or solutions

Job Type: Perm
Salary range: not specified  
Application instructions:

Interested applicants please send updated resume directly to the email listed above.

Posted by: GANO Admin
Date approved: July 13, 2017
Validity time: From July 13, 2017 To December 31, 2017

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