Measuring and Managing Quality of Care

Saw Swee Hock School Public Health (SPH)

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This module provides an introduction to the concepts and techniques used to measure and improve the quality of healthcare. It will address current concerns with patient safety and medical errors, and explore systemic approaches to harm reduction. Participants will understand the methodologies and instruments for the measurement of quality in healthcare, including clinical outcome indicators, healthcare professionals’ performance measurement and patient satisfaction surveys. Strategies for managing quality, including the tools for continuous quality improvement in healthcare organizations, will be presented. This module seeks to equip health professionals with the essential knowledge and skill sets for patient safety and quality improvement in various healthcare setting. Quality measurement in health care is the process of using data to evaluate the performance of health care providers against recognized quality standards. Quality measures can take many forms, and these measures evaluate care across the full range of health care settings, from primary care, community-based care and hospital systems. For example various healthcare professionals such as doctors, nurses, allied health professional or operations managers would be able to apply the knowledge and skills to: 1. Identify specific areas for improving the quality of care by improving the transition of care from hospitals to the community for patients with chronic obstructive lung diseases that could reduce the number of visits to the emergency department; 2. Reduce the wait times at polyclinics or specialist outpatient clinics by critically looking at the process of care and reducing the number of steps needed by using various quality improvement tools.

Who Should Attend

Executives and professionals in the health industry, particularly individuals interested in or involved in monitoring and managing quality of care. Job roles include other than Doctors and Nurses (not an exhaustive list), include Biostatistician - Collect, analyze and interpret conclusions for data in healthcare topics. Epidemiologist - Investigating patterns and causes of diseases in the general population Health Administrator - Dealing with administration of health services, including hospitals. Health Communications Specialist - Helping others to better understand the importance of healthy living and how to achieve that. Health Economist - Study how resources are allocated and used in health care systems Health Unit Coordinator - Managing and running a specific unit within the health care delivery system. Hospital Administrator - Running the day-to-day business of an entire hospital. Informatics Specialist - Managing the delivery of health care informatics and how these can improve overall health. NGO Manager - Leading on non-government organizations with a focus on public health. Population Health Manager - Focusing on whole populations and the issues that affect their health, as well as helping them devise strategies to improve their overall health. Public Health Administrator - Managing and overseeing hospitals to try and identify areas within administration where improvements can be made. Public Health Data Analyst - Working with the data that is available on public health and analyzing its meanings, thereby enabling others to come up with projects for improvement. Public Health Project Manager - These specialists focus on new projects and help to implement and develop these. They also monitor the effects of new projects and steer new directions. Public Health Social Worker - These are social workers in the main, but they work with entire communities or groups of people with a specific focus on public health and their perceptions of it, as well as how public health issues affect social relationships. Public Health Specialist - This is a wide field of work that includes any specialist in an area of public health. They work together within an institute, joining forces to improve outcomes across the board. Quality Improvement Specialist - Monitoring and researching current methods of delivery within the health care system and identifying areas for improvement in quality.

Entry Requirements

  • Bachelor’s degree
  • Relevant public health related work experience
  • Candidates with other qualifications and experience may be considered on a case by case basis, subject to approval

Class Schedule

Wednesday (6.00 PM - 9.00 PM)

Lesson Delivery

a) Facilitated Learning - 25 hrs; b) Assessment - 11 hrs. c) Project- 6 hrs d) Others- 3 hrs

Full Fees (before GST)


Nett Fees payable after SkillsFuture Funding

International Participant Singapore Citizen 39 years old or younger Singapore Citizen 40 years or older eligible for MCES Singaporean PRs Enhanced Training Support for SMEs
Full Programme Fee S$7646.00 S$7646.00 S$7646.00 S$7646.00 S$7646.00
SkillsFuture Funding Eligible for Claim Period (19 Oct 2017 to 31 Mar 2021) - (S$5352.20) (S$5352.20) (S$5352.20) (S$5352.20)
Nett Programme Fee S$7646.00 S$2293.80 S$2293.80 S$2293.80 S$2293.80
7% GST on Nett Programme Fee S$535.22 S$160.57 S$160.57 S$160.57 S$160.57
Total Nett Programme Fee Payable, Incl. GST S$8181.22 S$2454.37 S$2454.37 S$2454.37 S$2454.37
Less Additional Funding if Eligible Under Various Scheme - - (S$1529.20) - (S$1529.20)
Total Nett Programme Fee, Incl. GST, after additional funding from the various funding schemes S$8181.22 S$2454.37 S$925.17 S$2454.37 S$925.17


Funding Type
SkillsFuture SG

Modular Course


Graded only

Area of Interest
Healthcare & Medicine