Objectives
Learn how to use customer analytics to make evidence-based decisions in customer service, marketing and customer relationship management.
Faculty of Science (FOS)
Professionals and Managers who are responsible for customer experience.
Basic understanding of data analytics.
Same Day as Lecture
a) Facilitated Learning: 12.25 hours b) Assessment: 1.75 hours
S$1900.00
International Participant | Singapore Citizen 39 years old or younger | Singapore Citizen 40 years or older eligible for MCES | Singaporean PRs | Enhanced Training Support for SMEs | |
Full Programme Fee | S$1900.00 | S$1900.00 | S$1900.00 | S$1900.00 | S$1900.00 |
SSG Funding * Eligible for Claim Period 1 Oct 2024 to 30 Sep 2027 |
- | S$1330.00 | S$1330.00 | S$1330.00 | S$1330.00 |
Nett Programme Fee | S$1900.00 | S$570.00 | S$570.00 | S$570.00 | S$570.00 |
9% GST on Nett Programme Fee | S$171.00 | S$51.30 | S$51.30 | S$51.30 | S$51.30 |
Total Nett Programme Fee Payable, Incl. GST | S$2071.00 | S$621.30 | S$621.30 | S$621.30 | S$621.30 |
Less Additional Funding if Eligible Under Various Scheme | - | - | S$380.00 | - | S$380.00 |
Total Nett Programme Fee, Incl. GST, after additional funding from the various funding schemes | S$2071.00 | S$621.30 | S$241.30 | S$621.30 | S$241.30 |
* | Learners must pass all assessment components to be eligible for SSG funding. Please note that all external funding for courses is limited in duration and subject to availability. |
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Please note that the mode of delivery is subject to change in light of the COVID-19 situation.
Courses marked ‘online’ may have compulsory face-to-face sessions such as laboratory or hands-on components and details should be sought from the schools or departments before learners register for them.
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